Welcome to Rochester Toyota

I am writing to enthusiastically recommend the service department at Rochester Toyota. Since I purchased my RAV4, I have experienced outstanding service, and each interaction has left a lasting impression of professionalism, efficiency, and genuine care. The technicians at Rochester Toyota possess remarkable expertise and proficiency. Whether it be routine maintenance or more complex repairs, they display an unwavering commitment to excellence. They diagnose issues thoroughly and clearly explain them to keep customers informed. Their attention to detail is unmatched, and they consistently deliver outstanding results. Moreover, the customer service at Rochester Toyota is exceptional. The staff is friendly, accommodating, and go above and beyond to make sure every visit is a positive experience. From scheduling appointments to addressing concerns, they handle everything with a level of courtesy and respect that is truly commendable. Their dedication to customer satisfaction is evident in every interaction, and they genuinely care about the well-being of their clients' vehicles. Overall, the service department at Rochester Toyota sets a high standard for automotive service. Their blend of expertise, commitment to customer care, and efficient operations make them an asset to the community. I am confident that anyone seeking reliable and exceptional service for their vehicle will find it at Rochester Toyota.

Exceptional Service at Rochester Toyota In my opinion, the heart of the dealership resides in the service area. I can honestly state that I have never received the outstanding level of service provided by Rochester Toyota. Consistent follow-up and timely response with the service department were above and beyond expectations. I would like to sincerely thank Jeff Stevens and Tyler Lessard for their team effort and conscientious handling of my service needs. Their dedication and attention to detail have made every visit a pleasant experience. I highly recommend Rochester Toyota if you are in the market for a new or used vehicle. Their exceptional service and commitment to customer satisfaction make them a top choice in the automotive industry. Check them out, you won't be disappointed.

BEWARE!! You may have a good experience when buying the vehicle but service and their willingness to accept responsibility for work done is laughable. Just because the dealership changed hands means warrenties on work they contracted out means nothing. me and my husband will never be going back again

Called multiple times to make sure they had a free loaner car so I could get to work I asked multiple times and made multiple calls to make sure this was so. They assured me it would be and then they tried to charge me for the loaner when I came in for the service.

Shannen Sweeney was a joy to work with! Knows the product and how to make car buying an enjoyable experience. Look forward to working with her again!

Carter dore sold me my car and he gave amazing customer service. Listen to all my wants and needs and explained everything in detail. 10/10 would recommend this place to anybody.

My fiancé and I just purchased a car with Nick and had a great experience! He was polite, friendly, and did everything he could to work with us and get us as close to our ideal payment as possible. Very personable and we would go to him again!

I had a great experience working with Steeve. He was very professional, and seemed to truly care about what made the most sense for me. I asked tons of questions and he was willing to answer them all! Jeff who did my trade appraisal was also great to work with. He made sure I understood everything completely. I will be back to Rochester Toyota!

I was in the market to buy a new car and knew what I wanted, color, trim, options etc. I went to Rochester Toyota and worked with Peter who showed me incoming inventory. they had a car I wanted in transit. I put my $500 deposit on the car and went about my days until the car would be ready for pickup. On 1/19 my car was totaled by another drivers negligence on the road and that car I was going to use as a trade in (had a loan on it) the following Monday I was notified I could come by and pick my new car up. I informed them of what happened so I couldn’t buy my new car as of the moment. I asked if they would hold the car for me until I was ready to buy. almost a full month I believe. They said they couldn’t hold it for me but promised they’d get me the same exact car for the same exact price. Everything was fine until I was ready to buy a car and they couldn’t find one local to get me . Peter kept showing me cars that weren’t exactly what I wanted and “cheaper compared to what I was looking at to begin with.” I started to get annoyed as I was being shown lower trim cars, and or having to sacrifice the color of the car I wanted because they couldn’t keep word. They found the car I wanted in Boston and I’d been in touch with my sales advisor and he kept telling me to call Rochester Toyota to ask if there was any updates on acquiring the car. (Not sure why that’s not my job) I eventually gave up with Rochester Toyota and went elsewhere and they secured the car for me within an hour. Avoid the headache and don’t come here. UPDATE: they had my review taken down because I mentioned another dealer. Here it is to stay. DONT GO HERE!!!

Everyone there is super nice, helpful and felt they understood my situation and made my experience amazing considering the circumstances. Shannen Sweeney is truly the best, we highly recommend her, and both Jeff and Tyler the finance managers helped smooth the process over perfectly so all parties were happy. Absolutely in love with my new car and happy all around!

I have bought two cars from this dealership. I recently sent my daughter in for her first financed vehicle. She trusted my judgement and bought a used RAV4 the end February. She was due for Inspection in June. Much to our surprise, her car was failed for brakes and rotors. These issues were mentioned during the purchase and we were assured they would be addressed. At first we thought the worse and were very angry but in the end Rochester Toyota did cover the work free of charge. Thank you for your integrity, at the end of the day...it speaks volumes.

Got a new car from Nicholas at Rochester Toyota. Knowledgeable and helpful salesperson. Made the car buying process transparent and with no surprises. I am very specific about how my cars are handled and set up, he communicated that well to everyone involved so I got my car exactly how I wanted effortlessly.

Smooth car buying experience

Very good deal, Steeve is the best.