Customer Testimonials

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DealerRater Jul 30, 2021

Very nice sales people. Professional, knowledgeable, good listener, eager to help. Willing to give a good deal. I've had good experience with the service department in the past.

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DealerRater Sep 22, 2019

I highly recommend going to Rochester Toyota it has always been a great experience for us. It’s not a corporate dull experience! We have been buying cars from Bob Knowlton for years and every time we go in it’s like seeing a family member you haven’t seen in years. Everyone at Rochester Toyota does a great job they are extremely friendly and an honest hand shaking experience!

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DealerRater Aug 14, 2019

We have worked with Dave Barrett for many years and purchased several vehicles. Dave is honest and kind to the max. We are fortunate to work with him on our purchases. We have followed Dave to wherever he works no matter the distance!

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DealerRater Oct 3, 2018

This was by far the best car buying experience I have ever had and I have purchased many vehicles over the years. An amazing and courteous staff that is truly all about customer service. This will always be my first destination for a automobile purchase. Thank you Ray, Billy, and Cora!

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DealerRater Aug 8, 2018

Kris Nguyen, is a sales person that I highly recommend! He took a lot of time with me and showed me RAV4’s and Prius’s. I test drove quite a few. Because of his knowledge and his helpfulness I was sold on the Toyota Prius! I did not buy a Prius from Rochester Toyota as I found one from a private party, but it was because of Kris’s help that I was sold on getting myself a Prius. Toyota should be proud of a person who represented Toyota’s so well. Thank you so much Kris for all ...

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DealerRater Jun 28, 2018

A great experience overall. Just a couple of minor details were overlooked and Stuart was quick to resolve the matters. He was kind and professional.

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DealerRater Aug 4, 2017

I went in and while I did not find the car I wanted, I was impressed with Jay and his lack of pressure. I asked for and received a good price on an car, and even though I left without a purchase, I felt good about the experience. Additionally, I left my license there and Jay mailed it back to me whereas I feel some dealerships would have have me drive back.

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DealerRater Mar 4, 2014

As always, my experience purchasing a used vehicle was the best it could have been. I check here first in hopes of finding a vehicle. Fortunately I've not had to venture elsewhere for years. Thank you.

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DealerRater Sep 26, 2013

I have visited many car dealerships, and by far, I am most impressed with Rochester Toyota. I primarily interacted with the salesman, Ray Bailey. He was very professional and knowledgeable. He wasn't pushy or aggressive in any way. Everyone there worked very hard to make the price with in my budget, not what I could afford to pay per month... there's a difference! The entire process was positive, and I would recommend Ray every time!

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DealerRater Aug 18, 2011

Our overall experience was excellent. Price was extremely competative and therefore the attentive Staff made all the difference. They clearly had a firm understanding of the current market place, products and more importantly listened to our need and want which made this experience very enjoyable. This was our second experience at Rochester Toyota and would rrecommend this dealer to others.

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DealerRater Aug 8, 2011

After shopping around area Toyota dealers, we decided to go to Rochester Toyota. The experience we had with Ron and Toyota is EXCELLENT!!! Everything went smoothly and we were in and out in a reasonable amount of time. Would deffinately recommand to family and friends. Will be buying and servicing our vechicles there from now on. Thank you Ron and Toyota for a great experience.

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DealerRater Aug 8, 2011

I recently brought my daughters 2000 Corolla in for repair work,it was stalling and hesitating. We had this problem for a few years, bringing it to our local mechanic and another Toyota service station. I had my doubts that they would find the problem if any with it but they did and now it runs excellent and we don't have to worry about her getting into an accident. Thank You to the best service department.

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DealerRater Jul 30, 2011

Ed and I stopped into Rochester Toyota on a Sunday to look around. Soon after looking we were introduced to Kyle Rugh. He was very interested in sharing his knowledge of both the vehicle we were looking at along with the one we were trading in. Kyle's style helped Ed and I to buy a 2010 Toyota Tacoma that we are very happy with today. When Ed and I are ready to buy another vehicle we will definitely be contacting Kyle.

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DealerRater Jul 16, 2011

I don't remember the gentleman's name at the service desk but he was very cordial and helpful. I am very happy with the service I have received and will continue to buy my vehicles from Rochester Toyota from now on.

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DealerRater Jul 3, 2011

Kyle was exceptional in everything from information regarding the vehicle to his willingness to meet my financing needs to buy my new Toyota Corolla. He was friendly, personable, and did everything possible to ensure my buying experience was free of stress and enjoyable. The next time I look into buying a new vehicle I will certainly look for him first.

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DealerRater May 25, 2011

My purchase was one of the most pleasurable experiance ever! This was my second purchase from Kyle Rugh (once at a prevous dealership) and my second (1st approx 15yrs ago) at this dealership. I pulled into the lot on a whim, just expecting to do a drive thru when I unexpectedly ran into Kyle. The rest is history! Kyle was like and old friend whom I will continue to trust and do biusness with! The staff at Rochester Toyota was also exceptional to me during and so after on my New Toyota purchase! Yes, I will recommend this Kyle, this ...

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DealerRater May 17, 2011

My wife and I bought at this dealership because of our sales person! To be honest the dealership was like all the rest but working with Kyle really made the experience different. Kyle Rugh was patient, knowlegdeable and just simply a pleasure to work with. Spending 30k for a new car is a lot and dealing with dealerships can be stressful but Kyle really made my wife and I comfortable. I found my "car guy" and will continue buying from him for as long as he stays in the car business.

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DealerRater May 4, 2011

I saved to buy my first truck for when I retired and decided to buy a Tacoma. Rochester Toyota had just the truck I wanted, but the price was too high. They gave me a price which was unbelievable and even allowed me extra money to buy accessories. The purchase price was way below sticker and all accessories (bed mat, rear step, roof rack, bed divider, and running boards) were given at a reduced price each, thus allowing me to get more than I expected for what I had saved. Sales personnel were unbelievably upfront about everything, once they understood ...

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