Customer Testimonials

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Google Feb 29, 2024

I had the best experience when I recently purchased a used vehicle from this establishment. Kudos to Peter, the sales associate. From the first encounter, Peter was honest, warm, friendly, and helpful. He asked questions to help in my decision making, and answered my questions in an honest way. if he didn't know the answer, he went and found out for me. It was a pleasure working with him. Likewise with Jeff. He was accommodating to my needs, and reasonable in his responses. There was no pressure with either of these gentlemen. They understood that I was interested in ...

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DealerRater Feb 29, 2024

Good dealership overall. Fair pricing and decent to work with. We ended up not buying from here but it had to do with our product selection, it the dealership.

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Google Feb 28, 2024

Such a great experience with Ben Flagg. He made the whole process smooth and easy. The sales manager Tyler Lessard helped make everything comfortable, and it was a pleasure to deal with Jon in finance as well. Rochester Toyota is a stellar dealership, and the difference between them and the competition is palpable

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Google Feb 27, 2024

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Google Feb 20, 2024

First time ever leasing a brand new car, Sara and Tyler both introduced me to the idea and pointed me in the right direction, which I'm really thankful for! My salesman Ben, he was nothing short of phenomenal with the whole process. Him and Tyler got me the car of my dreams, essentially, with a great deal, and it definitely showed that they were looking out for me with everything they were able to help me out with on the deal itself! I must sound like a broken record saying this so much after today, but I'm so ...

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Google Feb 18, 2024

This was my first experience at Toyota. Peter was wonderful to work with. He made the process very easy from start to finish. I am very happy with my new 4Runner purchase!

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Google Feb 9, 2024

Just had an excellent experience buying a Rav4 hybrid here for about 4% off MSRP. I worked with sales employees Maura, Michelle, and Jay during the process and Levi in finance near the end. We live 2 hours from the dealership and they did 90% of the negotiating and financing steps over phone/email, before having us sign physical docs at the dealership at pickup. There were no creative fees or dealer add-ons above price/doc fee/taxes. Finance does politely try to sell extra maintenance / warranty / insurance, but we declined. Jay did an excellent walk-through of the vehicle and got our phones ...

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Google Feb 6, 2024

Yesterday I had the pleasure of working with Katie Demers in sales. She was kind, educated, and most importantly did not use any bully sales tactics! I highly recommend her & Rochester Toyota for your next vehicle purchase!

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Google Feb 6, 2024

Tyler was fantastic my family have done business with him for years

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Google Jan 30, 2024

Outstanding sales experience. Peter was extremely helpful in our decision to purchase a new Rav for our daughter. Peter was low pressure, knowledgeable, and worked hard to locate the exact model with the features we wanted. Finance office extremely helpful as well. I would highly recommend Rochester Toyota if you are in the market for a new Toyota. Thanks Peter!!

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Google Jan 28, 2024

Best dealer I have purchased a from.

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Google Jan 11, 2024

They had what I wanted and treated me well.

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Google Jan 4, 2024

I had a great experience at Rochester Toyota. Ray was the salesman that helped me and I couldn’t have been happier. Everyone else seemed very nice and helpful as well. Thank you Ray and Rochester Toyota for all of your help.

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Google Jan 1, 2024

Friendly service, reasonable prices. Free WIFI

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Google Dec 15, 2023

Thanks to Peter and Tyler we managed to get a really good deal just in time for the holidays on a nearly new and low milage Corolla. They listened to our needs as we were in a position that we needed a new vehicle and gave us a good reliable deal. While we had to get the new purchase cleanup service on a separate day, the staff were courteous, skilled and remembered me as I returned for the day. We received the vehcile promptly.

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Google Nov 17, 2023

Had a very good experience here. Jeff was incredibly helpful and not high pressure at all when I just walked in looking for a Tacoma. When I finally was ready to buy the salesperson Shannen took over and made the whole process SIMPLE which I really appreciated. Finance department was efficient and I do appreciate this dealership because I was so busy all around but really needed to get this new car thing done so they made it uncomplicated and everything was straightforward. I recommend this team

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Google Oct 24, 2023

Purchased a lovely, 2023 RAV4 for my wife at Rochester Toyota. Paid under MSRP and got agreed value for my trade. The most amazing part was that with preparation I was in and out in about an hour. IN AND OUT IN ABOUT AN HOUR! Also, of note, a manager spoke to me and responded after the purchase when I had questions. Highly recommend!

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Google Oct 15, 2023

Thank you Rochester Toyota for selling me my first car in a quick and efficient manner, I appreciate it!

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Google Oct 8, 2023

I would highly recommend Rochester Toyota. You don't feel pressured to buy anything and they make you feel like family. Shannen was awesome as well as Tyler. The whole process was seamless.

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Google Oct 7, 2023

Shannen made my experience nice and smooth! I am absolutely in love with my 2023 Toyota RAV4 hybrid! A car that I can only dream of having!!

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Google Oct 4, 2023

I recently had the pleasure of working with Peter, the exceptional agent at Toyota Rochester, who made my car-buying experience an absolute breeze. From the moment I stepped into the dealership, I could tell that Peter was different - in the best way possible. What truly sets Peter apart is his professionalism and his ability to provide invaluable advice without any pressure. He patiently guided me through the options, taking the time to understand my needs and preferences. His expert recommendations were instrumental in helping me make an informed decision, and I couldn't be happier with the car I ...

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Google Sep 17, 2023

Definitely would recommend Rochester Toyota if you're looking to purchase a new vehicle. I dealt directly with Shannen (who came highly recommended) with the purchase of my vehicle and Tyler, the sales manager, both go above and beyond for their customers. Financing through this dealership is easy when sitting down with John or Levi. Both explain everything offered thoroughly and will have answers to all questions before you leave their office. Everyone involved in completing this purchase was personable, genuine, and professional. Having dealt with many dealerships over the years, I would recommend this over any other now that ...

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Google Sep 14, 2023

Rochester Toyota = 1st rate dealership. I had been searching for a hard to find Hybrid, saw they had it, emailed my interest in it to them after hours but still got an email back that night saying they'd be in touch in the morning. Sure enough, got a text back the next morning from Maura with more info and an invite to come in and see the car. I was there the next day and struck a deal with Jay the salesperson. There was a some complexities with the purchase on the day I picked the car up but ...

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Google Sep 1, 2023

Most simple car buying experience I’m ever, Ray Bailey and Levi Gray are down to earth and no pressure sales. Ray made what we wanted happen and I know if he couldn’t there would be zero pressure from him. Our payments were a bit higher than we original wanted but was made up for by the amount of add ons Ray included which is why we agreed. No games, no back forth. Rays words were here is the rate if you can’t do it we understand and can keep looking if you can great we are happy ...

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Google Aug 26, 2023

I am so grateful that this dealership helped repair our car in one day! After we broke down while out of state heading towards our vacation destination, this hardworking staff got the needed part from another dealer and repaired our water pump, getting us happily back on the road. What a wonderful show of kindness and an excellent work ethic. We are so impressed and relieved that they were so accommodating.

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Google Aug 16, 2023

The waiting area was clean, and the staff was friendly, efficient, and helpful. I feel like there should have been a TV and a monitor so I could watch my vehicle while it was being serviced. Right now, it's kind of a secret what's going on with it while it was back there. Also, maybe there could at least be a computer monitor to track the status of the repairs. There were no snacks or anything in the break room for an early morning appointment. The only thing was coffee, and it wasn't that good. There was ...

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Google Jul 22, 2023

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Google Jul 19, 2023

Nice people, good product.

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Google Jul 1, 2023

Amazing service! Tyler and Levi provided an excellent experience. I would absolutely recommend them to everyone !

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Google Jun 13, 2023

Great place to get oil filtersfor your toyota

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Google May 27, 2023

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Google May 26, 2023

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Google May 6, 2023

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Google Apr 30, 2023

Very good overall service experience. The staff member at the service desk was very helpful with attempting to diagnose an issue with my TPMS light, made sure I was taken care of. They were able to fix it by clearing the codes with no charge, handled the issue professionally and did not try and sell me any services I didn't need. This is how service at dealerships should be! I will certainly be going back.

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Google Apr 19, 2023

We brought my wife’s car here for a much-needed service, so there were many items on the to-do list. The service, considering everything we had done, was smooth and speedy. There were no hiccups whatsoever. All of the staff were very friendly, and I appreciated when Zach, the technician who worked on the car all day, explained everything to me afterward and happily answered all of my questions. We will most likely be returning here for future services.

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Google Apr 11, 2023

They are terrific here! The service is speedy, even on jobs without a prior appointment! Everyone is so friendly and helpful, I wouldn't go anywhere else!

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Google Apr 10, 2023

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Google Apr 3, 2023

BEST SERVICE DEPARTMENT AROUND!!! I don’t understand how there could possibly be bad reviews because this place is amazing!! Look no further than Rochester Toyota!!

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Google Apr 3, 2023

First time I ever had my car detailed and just want to say that it was well worth it!!!! It was literally like leaving the dealership with a new car. My rims were pretty scratched up and they even buffed those back to looking good again. Thanks Toyota you guys were awesome.

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Google Apr 3, 2023

Service department is great, nice employees, always efficient.

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Google Mar 31, 2023

There are no words for how beautiful this detailing department made my van look. I was in actual tears seeing how much pride they took in their work. I will forever recommend Toyota detailing to all of my friends and family!

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Google Mar 13, 2023

A good experience (rare to say with car dealerships). Shannen was fantastic!

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Google Mar 12, 2023

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Google Mar 3, 2023

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Google Feb 24, 2023

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Google Feb 6, 2023

I had a great experience with Shannen! Highly recommend if you’re in the market for a car!

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Google Feb 2, 2023

Matt was excellent to work with. Super helpful pointing out the features on the test drive and he was good to come to an agreement with as well. The negotiation process was organic and he lined out everything in clear terms which I appreciated as a consumer. I had a time constraint and had to leave and come back closer to closing and it wasn’t a problem and they were flexible. Definitely would do business with them again

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Facebook Jan 26, 2023

want Ian to know how much I appreciate Ben Martin in parts and the folks in service. I was quoted a price of $140 for an hour of programming and $20 each to cut 2 keys from a dealer in Dover (of which I have the blank fobs and keys for myself, so would have been at least $180, because now think that programming fee is $165).He told me for both keys would be roughly under $100 to program and cutting is free for both the keys...thank you Ben so much...see you guys Monday the 30rh at 2 pm...Ron

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Google Jan 3, 2023

Easy on line scheduling. Reasonable wait time, very friendly cashier!

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Facebook Dec 18, 2022

I came in knowing what I wanted. Jay helped me make my purchase quickly and efficiently. This is my second purchase from Rochester Toyota and both times have been a great experience. Thank you

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Google Dec 17, 2022

Quick, friendly service. Ray was great to work with.

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Google Dec 1, 2022

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Facebook Nov 10, 2022

I had the quickest, friendliest, easiest purchase recently of my 22 Carolla Cross, with Shannen Sweeney! I cannot say enough good things about the family environment this dealership has! it was actually like talking to family.

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Google Nov 1, 2022

Great place to do business at

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Google Sep 29, 2022

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Facebook Sep 25, 2022

I want to thank salesman Joe and sales manager Tyler. They both were able to turn a bad experience, into a pleasant one. I highly recommend Rochester of Toyota to anyone interested in buying a vehicle.

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DealerRater Sep 8, 2022

I would highly recommend Rochester Toyota!!! Matt Vachon was my sales guy and he was AWESOME!!! Very outstanding salesman, not pushy (a pet peeve of mine), laid back, listened to the situation I was in and him and many others from the Toyota team got me in a 2019 RAV 4 that I'm loving!!! Matt even sat in the car with me to connect my phone to it and answered any questions I had. Everyone at Rochester Toyota is AWESOME!! Thank you for all of your help.....

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Google Sep 1, 2022

had issue with ac repair after 3x back. svc director reached out and offered to take a look himself which was great. hopefully it gets resolved

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Google Aug 27, 2022

I would highly Recommend going to Rochester Toyota! I love my New 2022 Camry Se! Joe was an amazing salesperson and showed me all the features it has!

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Google Aug 27, 2022

There should be an option for an explanation point after the 5 stars! I had leased RAV4’s in Dover in the past and a friend suggested that this time I try Rochester Toyota. I could not be happier! I received an excellent price on an upgrade, very generous with discounts and the trade in value. Truly worked with a team, no typical sales pressure like other dealerships. Very laid back atmosphere, they treat you like family. My advice to you, do not sign on a new vehicle before visiting Armaan Hussain, Tyler Lessard and Levi Gray. I love my Highlander!

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Google Aug 27, 2022

I can’t say enough positive things about the experience my wife and I had over the past couple of days… My wife stopped in on Wednesday and met the coolest salesman we have ever met (Armaan Hussain). She was able to upgrade her 2019 RAV4 to a brand new 2022 Highlander. We were both so impressed with the way that we were treated by Armaan, the Sales Manager Tyler and the Finance Manager Levi, that I went back and bought the last brand new Tundra on the lot. This is going to sound crazy but both my wife and I not ...

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Facebook Aug 27, 2022

I can’t say enough positive things about the experience my wife and I had over the past couple of days… My wife stopped in on Wednesday and met the coolest salesman we have ever met (Armaan Hussain). She was able to upgrade her 2019 RAV4 to a brand new 2022 Highlander. We were both so impressed with the way that we were treated by Armaan, the Sales Manager Tyler and the Finance Manager Levi, that I went back and bought the last brand new Tundra on the lot. This is going to sound crazy but both my wife and I not ...

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Google Aug 1, 2022

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Google Jul 14, 2022

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Google Jul 11, 2022

Outstanding sales person. Wanted information about ordering a new Prius and about hybrid cars. Even though my purchase will be out of state at another Toyota dealership, this young man made a copy of a recent Prius sales order and told me to call or stop in anytime I had any questions or needed service. Very informed, personable, and helpful. Wish I could order the car from him and pick it up from dealership in New Mexico.

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DealerRater Jul 3, 2022

Yes i Rated 5 stars for both Sales and Service . I did shop around and receved good deal! A great Sales experience. NO xx just facts . My first Toyota , But my 5th new Vehicle . The Salesman went out to my new purchase and talked me thru all the options while we both sat in the Vehicle. That was a First . Now the Service Dept I spoke with Don when i called to Schedule my first service and requested the engine oil also be changed .Don was very polite and explained that it was not Due for an oil change yet due ...

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Google Jun 25, 2022

Slow getting an appointment, but work at fair price

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Google Jun 21, 2022

Order the battery from the parts department and couldn't be happier with the service!!

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Google Jun 14, 2022

Service department was amazing! Super quick and expert service. My mechanic Andre was super helpful and my service person Elvie was very informative. Will def be bring my car here in the future

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Google Jun 13, 2022

I would highly recommend buying a car at Rochester Toyota! Wonderful customer service as well as personable!!!

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Google May 30, 2022

Just had my 4th car buying experience with these guys. Been to a couple other dealerships over the last 10 years too and I have to say this place is far above the rest when it comes to customer service. They treat all customers like they are number one priority! They take the time with you to make the best decision for your needs in every aspect. Shout out to Tony and shout out to Ray for our sales guys whom we have worked with. Tony was new and I had the best time with him looking at all options.

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Google May 26, 2022

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Google May 22, 2022

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Google Apr 26, 2022

Really nice people super helpful!

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Google Apr 16, 2022

Just had my vehicle in for service and a state inspection. Everything was great! Thanks for getting me in and out and back on the road!

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Google Apr 6, 2022

Very happy 😊

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Facebook Apr 1, 2022

I purchased a new 2022 Corolla. Excellent service. My finance manager, Levi, was fantastic. Helped me keep my payments where I needed them. Everyone was so accommodating. I am enjoying my car tremendously. The two year/25000 mile Toyota Care is great.

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Google Mar 25, 2022

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Facebook Feb 3, 2022

They helped me find an SUV .they were very helpful and didnt pressure me into buying a car I didnt want .

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Google Jan 25, 2022

If you’re purchasing a new vehicle or getting service it couldn’t be easy or more friendly than going to Rochester Toyota .

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Google Jan 22, 2022

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Google Jan 20, 2022

Very good,

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Google Jan 4, 2022

The staff are excellent and the deals were ok under the current state of affairs. I bought a car and am very pleased. Thank you Rochester Toyota

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Google Dec 24, 2021

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Facebook Dec 23, 2021

Bought my Tacoma from these guys at the end of April of this year. It was a 2 year old lease return, and the process was quick and painless. Over the weekend, something in the transfer case didn’t like it when I was pulling my wife out of the driveway and the truck would not move after (I got her out though!). I had the truck down down on Monday morning, they worked with Toyota and replaced the transfer case- I had it back by Wednesday afternoon! Everything was covered under warranty, and I was very happy with the responsiveness ...

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Google Dec 16, 2021

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Google Dec 4, 2021

The people at Rochester toyota were excellent. I got into the truck I wanted.. they went above and beyond to make it happen.. I would recommend them to anyone. Thank you Rochester Toyota!!!!

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Google Dec 2, 2021

Please keep up the good work. Thank you for all your help.

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Google Dec 1, 2021

Highly highly recommend!! Very friendly staff! Jason was my salesman and Levi was my finance guy and they were both excellent! Not pushy at all. They treat you like a person, not a paycheck. They work with you to make sure you're getting the vehicle you want instead of pushing you to settle just to make a sale. They both took their time to make sure I was understanding everything and were very patient when I wanted to look over something. They answered all my questions. They were kind and respectful. They gave me a great, fair price on ...

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Google Nov 30, 2021

Very friendly staff. Clean waiting areas. Fast and great quality work. My new "go to" for my Toyota.

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Google Nov 30, 2021

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Google Nov 30, 2021

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Google Nov 27, 2021

Another fantastic service performed by Rochester Toyota. Everyone is super friendly and the service was prompt. Although I did not purchase my 4Runner with them, I am happy to have it serviced here!

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Google Nov 27, 2021

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Google Nov 25, 2021

Excellent response, communication, and work by the service department. Everyone was friendly, personable, and professional. The technician was great, explaining various aspects of issues with my vehicle.

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Google Nov 24, 2021

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Google Nov 20, 2021

This was the simplest car purchase we have made in a long time right from the beginning. Highly recommend Rochester Toyota!

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Google Nov 20, 2021

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Google Nov 20, 2021

Diamond level service. We had two kids, a toddler and a baby, in tow. I felt so bad for the salesman with how crazy it was—we couldn’t find a babysitter—, but they were patient with us, and helped us buy the car we wanted. Their service was top of the line. Wow! I’ll go back to Rochester Toyota in the future. Honestly, dealerships usually just piss me off, but I felt like a guest in someone’s home there. Buy here!

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Google Nov 19, 2021


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