Customer Testimonials
There are no words for how beautiful this detailing department made my van look. I was in actual tears seeing how much pride they took in their work. I will forever recommend Toyota detailing to all of my friends and family!
A good experience (rare to say with car dealerships). Shannen was fantastic!
I had a great experience with Shannen! Highly recommend if you’re in the market for a car!
Matt was excellent to work with. Super helpful pointing out the features on the test drive and he was good to come to an agreement with as well. The negotiation process was organic and he lined out everything in clear terms which I appreciated as a consumer. I had a time constraint and had to leave and come back closer to closing and it wasn’t a problem and they were flexible. Definitely would do business with them again
want Ian to know how much I appreciate Ben Martin in parts and the folks in service. I was quoted a price of $140 for an hour of programming and $20 each to cut 2 keys from a dealer in Dover (of which I have the blank fobs and keys for myself, so would have been at least $180, because now think that programming fee is $165).He told me for both keys would be roughly under $100 to program and cutting is free for both the keys...thank you Ben so much...see you guys Monday the 30rh at 2 pm...Ron
Easy on line scheduling. Reasonable wait time, very friendly cashier!
I came in knowing what I wanted. Jay helped me make my purchase quickly and efficiently. This is my second purchase from Rochester Toyota and both times have been a great experience. Thank you
Quick, friendly service. Ray was great to work with.
I had the quickest, friendliest, easiest purchase recently of my 22 Carolla Cross, with Shannen Sweeney! I cannot say enough good things about the family environment this dealership has! it was actually like talking to family.
Great place to do business at
I want to thank salesman Joe and sales manager Tyler. They both were able to turn a bad experience, into a pleasant one. I highly recommend Rochester of Toyota to anyone interested in buying a vehicle.
I would highly recommend Rochester Toyota!!! Matt Vachon was my sales guy and he was AWESOME!!! Very outstanding salesman, not pushy (a pet peeve of mine), laid back, listened to the situation I was in and him and many others from the Toyota team got me in a 2019 RAV 4 that I'm loving!!! Matt even sat in the car with me to connect my phone to it and answered any questions I had. Everyone at Rochester Toyota is AWESOME!! Thank you for all of your help.....
had issue with ac repair after 3x back. svc director reached out and offered to take a look himself which was great. hopefully it gets resolved
I would highly Recommend going to Rochester Toyota! I love my New 2022 Camry Se! Joe was an amazing salesperson and showed me all the features it has!
There should be an option for an explanation point after the 5 stars! I had leased RAV4’s in Dover in the past and a friend suggested that this time I try Rochester Toyota. I could not be happier! I received an excellent price on an upgrade, very generous with discounts and the trade in value. Truly worked with a team, no typical sales pressure like other dealerships. Very laid back atmosphere, they treat you like family. My advice to you, do not sign on a new vehicle before visiting Armaan Hussain, Tyler Lessard and Levi Gray. I love my Highlander!
I can’t say enough positive things about the experience my wife and I had over the past couple of days… My wife stopped in on Wednesday and met the coolest salesman we have ever met (Armaan Hussain). She was able to upgrade her 2019 RAV4 to a brand new 2022 Highlander. We were both so impressed with the way that we were treated by Armaan, the Sales Manager Tyler and the Finance Manager Levi, that I went back and bought the last brand new Tundra on the lot. This is going to sound crazy but both my wife and I not ...
I can’t say enough positive things about the experience my wife and I had over the past couple of days… My wife stopped in on Wednesday and met the coolest salesman we have ever met (Armaan Hussain). She was able to upgrade her 2019 RAV4 to a brand new 2022 Highlander. We were both so impressed with the way that we were treated by Armaan, the Sales Manager Tyler and the Finance Manager Levi, that I went back and bought the last brand new Tundra on the lot. This is going to sound crazy but both my wife and I not ...
Outstanding sales person. Wanted information about ordering a new Prius and about hybrid cars. Even though my purchase will be out of state at another Toyota dealership, this young man made a copy of a recent Prius sales order and told me to call or stop in anytime I had any questions or needed service. Very informed, personable, and helpful. Wish I could order the car from him and pick it up from dealership in New Mexico.
Yes i Rated 5 stars for both Sales and Service . I did shop around and receved good deal! A great Sales experience. NO BS just facts . My first Toyota , But my 5th new Vehicle . The Salesman went out to my new purchase and talked me thru all the options while we both sat in the Vehicle. That was a First . Now the Service Dept I spoke with Don when i called to Schedule my first service and requested the engine oil also be changed .Don was very polite and explained that it was not Due for an oil change yet due ...
Slow getting an appointment, but work at fair price
Order the battery from the parts department and couldn't be happier with the service!!
Service department was amazing! Super quick and expert service. My mechanic Andre was super helpful and my service person Elvie was very informative. Will def be bring my car here in the future
I would highly recommend buying a car at Rochester Toyota! Wonderful customer service as well as personable!!!
Just had my 4th car buying experience with these guys. Been to a couple other dealerships over the last 10 years too and I have to say this place is far above the rest when it comes to customer service. They treat all customers like they are number one priority! They take the time with you to make the best decision for your needs in every aspect. Shout out to Tony and shout out to Ray for our sales guys whom we have worked with. Tony was new and I had the best time with him looking at all options.
Really nice people super helpful!
Just had my vehicle in for service and a state inspection. Everything was great! Thanks for getting me in and out and back on the road!
Very happy 😊
I purchased a new 2022 Corolla. Excellent service. My finance manager, Levi, was fantastic. Helped me keep my payments where I needed them. Everyone was so accommodating. I am enjoying my car tremendously. The two year/25000 mile Toyota Care is great.
They helped me find an SUV .they were very helpful and didnt pressure me into buying a car I didnt want .
If you’re purchasing a new vehicle or getting service it couldn’t be easy or more friendly than going to Rochester Toyota .
Very good,
Great overall experience!
Awesome customer service both in sales and service! Great place to buy a vehicle new or pre-owned!
The staff are excellent and the deals were ok under the current state of affairs. I bought a car and am very pleased. Thank you Rochester Toyota
Bought my Tacoma from these guys at the end of April of this year. It was a 2 year old lease return, and the process was quick and painless. Over the weekend, something in the transfer case didn’t like it when I was pulling my wife out of the driveway and the truck would not move after (I got her out though!). I had the truck down down on Monday morning, they worked with Toyota and replaced the transfer case- I had it back by Wednesday afternoon! Everything was covered under warranty, and I was very happy with the responsiveness ...
The people at Rochester toyota were excellent. I got into the truck I wanted.. they went above and beyond to make it happen.. I would recommend them to anyone. Thank you Rochester Toyota!!!!
Please keep up the good work. Thank you for all your help.
Highly highly recommend!! Very friendly staff! Jason was my salesman and Levi was my finance guy and they were both excellent! Not pushy at all. They treat you like a person, not a paycheck. They work with you to make sure you're getting the vehicle you want instead of pushing you to settle just to make a sale. They both took their time to make sure I was understanding everything and were very patient when I wanted to look over something. They answered all my questions. They were kind and respectful. They gave me a great, fair price on ...
Very friendly staff. Clean waiting areas. Fast and great quality work. My new "go to" for my Toyota.
Another fantastic service performed by Rochester Toyota. Everyone is super friendly and the service was prompt. Although I did not purchase my 4Runner with them, I am happy to have it serviced here!
Excellent response, communication, and work by the service department. Everyone was friendly, personable, and professional. The technician was great, explaining various aspects of issues with my vehicle.
This was the simplest car purchase we have made in a long time right from the beginning. Highly recommend Rochester Toyota!
Diamond level service. We had two kids, a toddler and a baby, in tow. I felt so bad for the salesman with how crazy it was—we couldn’t find a babysitter—, but they were patient with us, and helped us buy the car we wanted. Their service was top of the line. Wow! I’ll go back to Rochester Toyota in the future. Honestly, dealerships usually just piss me off, but I felt like a guest in someone’s home there. Buy here!
Once again we received great service from the Rochester Toyota Service Department! The service provided was quick and a detailed report was provided. The Shuttle Service is greatly appreciated!
I just got a Toyota RAV4 Prime from Rochester Toyota. They were the only local dealership not charging a market adjustment fee on this car, and helped me place a locate order due to the inventory shortages to get exactly what I wanted. Overall I found them friendly, honest and very helpful. Would recommend.
Such a great place to do business. They are fair, honest, professional, friendly, and if you're lucky, you may even get to see a beautiful golden Retriever. 😊
Always courteous & polite.
Excellent , courteous and affordable service!
They have always been really nice people and do good work and are very helpful when looking for a new car
Minimal contact with staff
Nice staff Prompt Water for dog
20K service accomplished in 40 minutes! Service techs are friendly and professional! You can't go wrong with Rochester Toyota!
Fast, complete and clean!!
After another bad experience at Prime Toyota in Saco, Maine, I decided to try Rochester Toyota in Rochester, New Hampshire. It was well worth the drive. Absolutely great customer service and promptness. In less than half an hour they performed the 10K recommended Toyota service. Highly recommend this dealership for their service.
Great experience, excellent work on my car. But, it was expensive $$$$ to replace rear brakes, change oil, replace cabin filters, change a bulb . $600++
Today Rochester Toyota did very good and met a time crunch I had. They also were courteous and gave me a ride to and from a local store while waiting. Thank you to the Rochester Toyota team.
Amazing service start to finish thank you I will enjoy this 2021 tundra
I’ve always hesitated bringing my car to a dealership service center but Rochester Toyota has been nothing but amazing. Excellent customer service with reasonable prices. I would and do recommend them!
Friendly and on time! Painless!
Salesman and Finance Mgr were very courteous and helpful. They don't put you under any pressure. Very easy to deal with. I aways had great experiences with the service they give.
Fast efficient service for a mileage checkup
Smooth, easy experience buying from Rochester Toyota. Staff was friendly, pleasant to deal with and helpful.
They are thorough and always let me know what is needed before servicing.
Very nice sales people. Professional, knowledgeable, good listener, eager to help. Willing to give a good deal. I've had good experience with the service department in the past.